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Someone You Should Know: Rob Terranova
Filing an insurance claim can be confusing and a little frightening, but Rob Terranova helps ease the process for clients of The Bensman Group. Rob is the Firm’s Personal Lines (or Individual Property/Casualty) Claims Manager, and his work often begins when a client contacts their Personal Lines manager about a loss. Rob talks with the client about the potential claim, guides them on a step-by-step basis, and counsels the client on how – or whether – to file a claim.
“It really depends on the situation,” Rob says, explaining that he can help clients evaluate the impact of filing a claim on their future coverage availability and premium. For example, clients who have smaller at-fault auto damages might be better off to pay for the damages privately rather than file multiple claims that could result in a premium increase or even a cancellation. The goal, he says, is “to manage submission of claims to benefit the client in future policy renewals.”
If the client ultimately decides not to file a claim, Rob can facilitate any negotiations with the other driver, for example, or can help homeowners with property losses find appropriate professionals to handle repairs.
If a claim is filed, he shepherds the claim through the process until it is resolved. For example, he says, he worked with a client who filed a claim when he ran over something while driving. The claim was denied because the insurer could not find any damage. “I insisted they remove the oil pan cover to inspect further,” Rob says. “They did and found damage, and they reversed the denial decision to approval for settlement.”
In another case, a client filed a claim for mold related to water damage, but the insurer denied the claim, saying that the mold was from a previous event. “I advocated for the insured, asking if the carrier could prove that the mold was not from the claim on hand,” Rob says. “Since they could not prove it, they reversed their decision.”
Rob handles the claim throughout the entire process, no matter how long it takes, talking and negotiating with insurers and consulting with clients.
“The process from A to Z can take weeks or months, and I help our clients all the way to Z,” he says.
He notes that while it is possible for a client to file a claim on his or her own, it usually is best to start with a call to Bensman. “We consider consultation on claims to be an added value to our clients,” he says.
Rob, who has his own clients in addition to his claims responsibilities, emphasizes the importance of clients communicating with their insurance professionals regularly, not just in the case of a claim. For example, he says, clients who have a student going away to school should let their Personal Lines manager know whether the child is taking a car, so that their auto insurance can be updated.
“The key is communication,” he says. “Contact us when there is any kind of a change.”
He notes that his main goal is to make the insurance claims process as painless and successful as possible in every situation.
“At the core, there is a car that needs repair or a house that needs repair, and the client needs to be made whole and get back to a normal life,” he says.
You can contact Rob at 847-572-0822 or firstname.lastname@example.org. In addition, The Bensman Group’s after hours claims only number is 847-772-9897.